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Public Knowledge Base
Horizon Knowledge Base for customer use
Customer Support/Connection Procedures
Horizon View
This section of the Horizon Information Systems Knowledge Base contains information related to our Horizon View cloud-hosting products.
Horizon System Recommendations
Hardware/OS recommendations for self-hosting our server-based Horizon Software suite.
FTPS Server - Connecting with an FTP Client
In order to upload or download data to or from Horizon's FTPS server, customers will need to use an FTP client and authenticate using the unique account created for them in the FTPS Server - Creating Client Access Accounts page. FileZilla is a free multi-platf...
Connect to Horizon View Applications
Access Horizon View in a Web Browser (Preferred) Open a compatible web browser from the table below: Web browser Supported operating system Notes Microsoft Edge Windows, macOS, Linux, Chrome OS Version 79 or later Google Chrome W...
Change a YubiKey PIN
Create/Change a YubiKey PIN in Windows The steps below are for Windows 11, but the process should be identical on Windows 10. If it's not already plugged in, plug your YubiKey into a USB port on your computer Open the Windows Settings app by clicking the ...
Access the Horizon FTPS Server
In order to upload or download data to or from Horizon's FTPS server, Horizon customers will need to use an FTP client and authenticate using a secure account. FileZilla is a free multi-platform FTP client which can be installed and configured quickly and easi...
Establish a Remote Support Connection
During a routine troubleshooting process, our technicians may require temporary remote access to your computer. Use this process to connect to a secure remote session a Horizon technician has prepared for you. Procedure Open a web browser and navigate to h...
Horizon Suite Host Server
This document contains general hardware recommendations for servers hosting the Horizon Suite files, data, and other dependencies. Also documented here are any concerns or caveats regarding the configuration or operation of the Horizon Suite software. Hardwar...
Remote Desktop Session Host Servers
This document contains general hardware recommendations for Remote Desktop Session Host servers running the Horizon Suite. Also documented here are any concerns or caveats regarding the configuration or operation of the Horizon Suite software. Hardware For t...
End User Workstations
This document contains general hardware recommendations for end-user workstations running the Horizon Suite. Also documented here are any concerns or caveats regarding the configuration or operation of the Horizon Suite software. Hardware For the best perfor...