# Establish a Remote Support Connection

During a routine troubleshooting process, our technicians may require temporary remote access to your computer. Use this process to connect to a secure remote session a Horizon technician has prepared for you.

#### Procedure

1. Open a web browser and navigate to [https://horizon.help](https://horizon.help).
2. You will be prompted to enter a code; Your technician will provide your personal code, type the code and click the blue arrow button:  
    [![Screenshot-EnterCode.png](https://wiki.horizon-is.com/uploads/images/gallery/2024-05/scaled-1680-/WIatn4yq9xPv4gvr-screenshot-entercode.png)](https://wiki.horizon-is.com/uploads/images/gallery/2024-05/WIatn4yq9xPv4gvr-screenshot-entercode.png)
3. A file called **ScreenConnect.Client.exe** will be downloaded, click the file to run the remote connection tool.