Customer Support/Connection Procedures Access the Horizon FTPS Server In order to upload or download data to or from Horizon's FTPS server, Horizon customers will need to use an FTP client and authenticate using a secure account. FileZilla is a free multi-platform FTP client which can be installed and configured quickly and easily. This article will detail the process to download and install FileZilla and configure the Horizon FTPS server for customer access. Other FTP clients can be used provided they support FTP over TLS with explicit encryption. Your Horizon FTPS credentials can be provided by your Horizon project manager. If you do not have them or they aren't working, please contact your Horizon project manager. Procedure Download the FileZilla client . Run the FileZilla client installer, accepting defaults in the wizard. Decline any optional offers during installation, such as AVG Secure Browser . Run FileZilla and click the Hosts button on the toolbar: Click the New site button: Enter the following information: Protocol: FTP - File Transfer Protocol Host: ftps.horizon-is.com Encryption: Require explicit FTP over TLS Logon Type: Normal User: [ClientName] Password: [ClientPassword] Click the Connect button, choose the Save passwords option, and click the OK button. If an Unknown certificate window appears, confirm the SSL certificate lists "ftps.horizon-is.com" in the common/alternative names, check both boxes at the bottom of the window to trust the certificate, then click the OK button. FileZilla should make a secure connection to the Horizon FTPS server and place you in the customer's secure directory. You can now drag-and-drop files between the local machine and the Horizon FTPS server as needed. Establish a Remote Support Connection During a routine troubleshooting process, our technicians may require temporary remote access to your computer. Use this process to connect to a secure remote session a Horizon technician has prepared for you. Procedure Open a web browser and navigate to https://horizon.help . You will be prompted to enter a code; Your technician will provide your personal code, type the code and click the blue arrow button: A file called ScreenConnect.Client.exe will be downloaded, click the file to run the remote connection tool. Setup New Horizon User SETUP A NEW USER   All steps are done in the HZHS16.exe program   Open the Horizon Administrator V16 module (Horizon Software > Shared > Programs > HZHS16.exe)   (right click on a module shortcut on the desktop - select OPEN file location. then navigate to Horizon Software > Shared > Programs > HZHS16.exe)     ADD NEW USER   Maintain  menu  >   User   Maintenance Look at another user to see the password security Type the new user information   User Code Initials Last Name First Name Password Security options matching other users Administrator – check box if the user is an administrator (full access to everything) Read Only ALL – check box if the user is to have view only access; cannot add/edit anything Email Click SAVE     COMPANY SECURITY   The following instructions will  allow access to the company files, i.e., C001, C002, etc.   Security  menu  >  Company  Security   Company Code: select the company the user can access   Check Valid Users: check the new  user  name   Click SAVE     ENABLE MODULE (S)   The following instructions will set a module to be enabled or disabled.    Security menu > Module Security   Company Code: select the company the user can access   User Code: select the new user   Click  LOOKUP SECURITY   Installed Modules: the list of available modules will appear ;  MODULE SECURITY section :  Click on a module name, on the right   if nothing is checked, the user can open the module  selected on the left   if DISABLE MODULE is checked, the user will not be able to open the module selected on the left   if   READ ONLY  is checked, the user will  not  open the  module, but  will not be able to save changes.   Click SAVE   The PAYROLL program is always automatically disabled for all users.